Contact Us

WorldWide Service Center: 1-800-810-2583 (24 hours, 7 days a week)

Doctor and Hospital Finder: www.bcbs.com

Physical Address
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
P.O. Box 98024
Baton Rouge, LA 70898-9029

Look on the back of your ID card for the Customer Service number assigned for your coverage, or call one of the numbers below.

Service Inquiries (Benefits, Claims, Bill Pay and Other Service issues)
1-800-495-2583 (toll-free)
8 a.m.-5 p.m., Monday-Friday

Fax
(225) 297-2727

E-Mail*
help@lablue.com

Secure Online Contact Form
Contact us 24 hours a day, seven days a week through our secure online inquiry form.

Hearing Impaired
1-800-846-5277

TTY Callers (TTY)
Contact Louisiana Relay Service (LRS) for assistance.

Provide LRS with the Louisiana Blue toll-free number (1-800-495-2583) to direct your call to the correct department.

(Report suspected medical and insurance fraud. Calls can be placed anytime, day or night. All reports are confidential, and callers can remain anonymous.)

Phone (HOTLINE)
1-800-392-9249

E-Mail*
fraud@lablue.com

Physical Address
Financial Investigations Unit
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
Financial Investigations Unit
P.O. Box 98029
Baton Rouge, LA 70898-9029

Online Account Helpline (login, registration, PIN and password support)

1-800-821-2753
6 a.m.-11 p.m. Monday-Friday and 8 a.m.-11 p.m. Saturday, Sunday and Holidays

Office of Group Benefits (OGB) Members
1-800-392-4089

Blue Benefit Services (BBS) Members
1-800-969-9150

NOTE: Online accounts are not available to Federal Employee Program (FEP) members

Phone
(225) 298-1751

Fax
(225) 298-1590

E-Mail*
Privacy.Office@lablue.com
(Note: Individual Rights requests will not be accepted via e-mail.)

Physical Address
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
P.O. Box 84656
Baton Rouge, LA 70884-4656